![]() The Ombudsman Program received over 2,000 complaints in Connecticut in 2012. Ombudsmen receive and resolve complaints from residents in nursing homes, personal care homes and other long-term care places. Cfm en oplc free#This is a free program of the Connecticut State Department on Aging. If your concern is not fixed within a reasonable time, or if you are not comfortable talking with someone in the nursing home, you can call the Long Term Care Ombudsman Program. Step 2 - Call the Long Term Care Ombudsman Program. You might also bring your concerns to the resident council, particularly if the concern affects others in the nursing home. ![]() You could put your concerns in writing and ask for a written response. You can talk with the social worker, a nurse, the administrator (head of the nursing home), or another trusted staff member. What steps should you take if you have a concern about quality? Step 1 - Talk with a nursing home staff member who can fix the problem.įor many quality concerns, it's often best to try to talk with staff at the nursing home first. They put you, your loved one and other residents in what is called “immediate jeopardy”-a situation that may lead to serious injury or death. Staff who physically harm, abuse or neglect patients are always cause for major concern. Some of these actions may not affect your health at all some may cause inconvenience or pain others may cause serious harm. Other quality concerns might result from a specific action a staff member takes (or doesn't take), such as giving you a drug that you shouldn't get or giving too many drugs. Some might relate to how well the whole staff works together or whether there is enough staff to provide care for residents. Health care quality concerns could arise for a variety of reasons in a nursing home.
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